FAQs

How do the biscuits arrive? Do I need to arrange them?

This is the question we get asked the most! The biscuits arrive arranged as in the pictures, they are arranged and held in place with a little royal icing for full effect when your recipient opens them! This is a picture of one of our tea and biscuit sets after it’s been all the way to Northern Ireland (sent by one of our fantastic customers!).


Can I order for a specific date?
Our letterbox biscuit gifts are sent via Royal Mail first class post and are dispatched from us in 2-4 working days, we cannot guarantee the delivery date once they have left us. If you would like to order in advance for a specific date please pop us a note in the cart page of your preferred delivery date and we will try to accommodate this as best we can.

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Is my order gift wrapped?
All our letterbox biscuit gifts come beautifully presented in our custom gift boxes and a mailer for posting. We include a gift note inside the box too with your choice of message.

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Can I add a gift message?
YES. In fact we absolutely recommend that you do! These sets are intended as gifts and as such we do not include a delivery note within them. If you do not leave a gift note your recipient will not know who to thank for the delicious gift!

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Address Problems
Please check that the delivery address you have supplied is correct - problems with addresses can mean that our yummy biscuits do not arrive or are severely delayed in the post which can lead to breakages! Unfortunately we cannot be held liable for delivery addresses that have been supplied incorrectly. If you would like to change or amend a delivery address please contact us asap so that we can do this before the biscuits are dispatched.

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I have received a gift from Son Of A Biscuit but I do not know who sent this, can you tell me who it is from?!
Unfortunately we are unable to give you details of other peoples orders, however if you have received a gift without a gift card and would like to know who sent this, pop us an email across and we will try to get in touch with the customer directly so that they can contact you. 

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Do you offer gluten free?
Sadly not at current. We hope to expand the range soon and continue to develop the product range. Once we have a yummy recipe perfected we will add this in.

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Are your biscuits vegan friendly?
Sadly at the moment they are not, we continuously trial vegan friendly recipes to try and make this a reality. Unfortunately we still have not been able to find a vegan recipe that we are happy with however we continue to experiment and hope to be able to introduce this soon!

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Why do you have such a silly name?
Life is too short for sensible names!

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How long do the biscuits last?
Our letterbox gifts are designed for eating! All of our letterbox biscuit gifts will have a shelf life of at least 2 weeks from dispatch unless otherwise stated in the product information. To keep them fresher for longer, we recommend transferring them to an airtight container.